We take your privacy seriously - here's the straight talk on how we handle your info
January 2024
Nobody actually enjoys reading privacy policies, right? But here at Kytheria Quintharos, we're not gonna hide behind legal mumbo-jumbo. You're trusting us with your vacation, your celebrations, maybe even your wedding - so yeah, we're gonna be straight with you about how we handle your personal stuff.
This policy covers everything from when you browse our site to when you're lounging by our private beach with a cocktail in hand. If something's not clear, just give us a call at (604) 555-0192 - we'd rather chat than have you confused.
When you book with us: We need the basics - your name, email, phone number, address, and payment details. Can't really give you a room without knowing who you are, right?
When you're staying here: We'll keep track of your preferences - like if you loved that corner suite overlooking the marina or if you've got a shellfish allergy our kitchen needs to know about. Makes your next visit smoother.
Website browsing: Yeah, we use cookies. They help us remember you liked looking at our spa packages or that you were checking out wedding venues. Standard stuff that makes the site work better for you.
Special occasions: If you're planning an event with us, we'll collect details about your celebration - guest lists, dietary needs, room blocks, that kind of thing.
Here's the deal - we don't sell your info to anyone. Period. But we do share it with some folks who help us run things:
All these partners sign agreements to keep your info secure. We're picky about who we work with.
You're in control here. Under Canadian privacy law (PIPEDA, if you wanna look it up), you can:
Request a copy of everything we have about you
Update anything that's wrong or outdated
Ask us to remove your data (with some legal exceptions)
Stop marketing emails anytime (there's an unsubscribe link)
We've invested in solid security measures - encrypted connections, secure servers, access controls, the works. Our staff gets trained on privacy protection regularly.
But let's be real - nothing online is 100% hack-proof. We do our absolute best, use industry-standard security, and stay on top of potential threats. If there's ever a breach that affects you, we'll let you know right away.
Our website uses cookies - not the chocolate chip kind, unfortunately. These little files help us:
Keep the site working - like remembering what's in your booking cart
Show us which pages people like and where they're getting stuck
Remember your choices like language settings
Track which ads brought you here (you can disable these)
Most browsers let you control cookies through settings. Just know that blocking them might make some features not work as smoothly.
Our website isn't designed for anyone under 18. If you're booking a family stay, that's awesome - we love having families here! But the person making the reservation needs to be an adult.
If we somehow end up with info from a child and find out about it, we'll delete it ASAP. Parents, if you notice something concerning, give us a shout.
We keep your information as long as needed for the purposes we collected it for:
After that, we either delete it securely or anonymize it so it can't identify you anymore.
Sometimes we'll link to other websites - maybe a local tour company we recommend or a travel blog that featured us. Once you click those links, you're on their turf and their privacy policies apply. We can't control what they do, so check out their policies if you're concerned.
We're based in Canada, so Canadian privacy laws apply. If you're visiting from elsewhere, your data will be processed here according to our laws. We follow PIPEDA, which is pretty solid when it comes to privacy protection.
For our European guests - while we're not subject to GDPR, we've adopted many of its principles because they just make sense. You've got similar rights to access, correct, and delete your data.
Look, things change. Technology evolves, laws get updated, we might add new services. When we update this policy, we'll change the date at the top and let you know if it's anything major.
If you've got a booking with us or you're on our email list, we'll shoot you a message about significant changes. Otherwise, it's worth checking back here once in a while if you're curious.
Seriously, if any of this is confusing or you wanna know more about how we handle your info, just reach out. We'd rather have a conversation than leave you wondering.
You can also contact the Office of the Privacy Commissioner of Canada if you have concerns:
www.priv.gc.ca